Refund and Returns Policy

Yanga Online Stores Return and Refund Policy

This Return and Refund Policy (“Policy”) is an integral part of our Terms and Conditions and is based on the legal rights afforded to you under the Federal Competition and Consumer Protection Act (FCCPA) 2018.

1. Right to Return

In compliance with the FCCPA 2018, you have the right to return a product and receive a full refund if the product:

• Is defective or unsafe.
• Is not of the quality or type you ordered.
• Is unsuitable for the purpose for which it was purchased, and that purpose was communicated to us.

2. Return Window

You have 7 days from the date of delivery to initiate a return request. We cannot accept returns requested after this period has elapsed.

3. Eligibility for a Return

To be eligible for a return and refund, your item must be in the same condition that you received it, with all original tags, packaging, and accessories. Items that are not in their original condition, have been used, or are damaged for reasons not due to our error or a product defect, will not be eligible for a refund.

4. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. These include, but are not limited to:

• Personal care items (e.g., underwear, cosmetics).
• Perishable goods.
• Items marked as “Final Sale.”

5. How to Initiate a Return

To begin the return process, please contact our customer support team at support@yanga.com.ng. You will need to provide your order number and a clear explanation of why you wish to return the item. We may ask for photographs or videos of the product to assess the issue.

Our customer support team will guide you on how to return the item. Do not send the item back to the address it was shipped from without prior authorization, as it may be the address of our supplier and not our returns processing center.

6. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or card issuer to process the refund and for it to appear in your account.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong product, contact us immediately. We will arrange for a replacement or a full refund, including the cost of return shipping.