Frequently Asked Questions
This Agreement was last modified on 7th August,2025
Yanga Online Stores
1. What is Yanga Online Stores?
Yanga Online Stores is an e-commerce marketplace that operates on a dropshipping model. We connect customers with a network of verified third-party vendors who ship products directly to you. This means we don’t physically hold inventory; our role is to facilitate the connection, manage transactions, and provide customer support.
2. How do I buy a product from Yanga Online Stores?
Buying from our platform is a simple process:
- Browse Products: Explore our website to find the products you want to buy.
- Add to Cart: Select the items you wish to purchase and add them to your shopping cart.
- Checkout: Proceed to the checkout page where you will provide your shipping information and choose a payment method.
- Place Order: Once your payment is processed, you will receive an order confirmation. We will then forward your order to the relevant vendor, who will ship the product directly to you.
3. How do I become a vendor on Yanga Online Stores?
We operate as a marketplace and welcome new vendors. To ensure the quality and legitimacy of our products, all prospective vendors must undergo a verification process. If you are interested in selling on our platform, please visit our “Become a Vendor” page for more information and to begin the application process.
4. How accurate is the product information on your website?
We make every effort to ensure that product descriptions, images, and pricing are accurate and up-to-date. However, since we rely on our vendors for this information, we cannot guarantee its absolute accuracy. In the event of an error, we will correct it and inform you as soon as possible.
FAQ Contd.
5. What happens if an item I ordered is out of stock?
If a product you ordered is out of stock, we will notify you immediately. You will be given the option to choose a suitable replacement, receive a store credit, or get a full refund.
6. What are the estimated shipping times?
Shipping times can vary depending on the vendor’s location.
- Local Shipping (within Nigeria): For products sourced from within Nigeria, delivery typically takes 3-7 business days.
- International Shipping (from overseas vendors): For products sourced from outside Nigeria, delivery typically takes 10-25 business days.
- Please note that these are estimates, and actual delivery times may be affected by factors like customs clearance, public holidays, or logistical challenges.
7. Will I receive a tracking number for my order?
Yes, once your order has been dispatched by the vendor, we will provide you with a tracking number so you can monitor its delivery status.
8. Will I have to pay any additional fees for international orders?
? For international orders, you may be responsible for paying import duties, taxes, or customs fees levied by the Nigerian government. These charges are not included in the price of your order. We recommend checking with your local customs office for more information on these potential fees.
9. What is your policy on illegal activities and goods?
? We have a zero-tolerance policy for illegal activities. We strictly prohibit the use of our platform for the purchase or sale of any illegal goods, including narcotics, weapons, and counterfeit items. We also do not tolerate any association with illegal enterprises, such as those involved in drug trafficking, human trafficking, or child labor. We will report any suspicious activity to the relevant law enforcement agencies.
10. What is your policy on anti-money laundering?
We are committed to complying with all laws and regulations related to anti-money laundering. We reserve the right to report suspicious transactions to authorities and to suspend or terminate any account we suspect is being used for unlawful purposes. We require all users to ensure that funds used for purchases are from legitimate sources.
11. What is your liability if something goes wrong with my order?
Our liability is limited to the value of the product purchased. We are not responsible for any indirect or consequential damages that may result from using our products or services. We are also not liable for delivery issues that are beyond our reasonable control, such as delays caused by shipping carriers or customs.
12. What laws govern these Terms and Conditions?
These Terms are governed by the laws of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act (FCCPA) 2018. Any legal disputes will be handled in Nigerian courts.
